How do I restore my purchases?

Reinstall or switch devices? Open the game's settings and tap Restore Purchases while signed in with the same Apple Account or Google account you bought with. If it does not appear, contact us with your order receipt.

I bought "Remove Ads" but I still see ads

First try Restore Purchases in the game's settings, then restart the game. Note that some placements, such as optional rewarded videos you choose to watch, may remain available. Still seeing forced ads? Email us with your receipt.

How do I request a refund?

Purchases are processed by the app stores, so refunds go through them:

• App Store: go to reportaproblem.apple.com, sign in, and choose the purchase.
• Google Play: open Google Play, tap your profile > Payments & subscriptions > Budget & order history, and request a refund for the order.

The game crashes or will not open

Try these in order: restart your device, update the game to the latest version, make sure your OS is up to date, and free up some storage. If the problem continues, email us with your device model, OS version, and what you were doing when it happened.

I lost my progress

Progress is stored on your device. Deleting the game can remove local progress, so avoid uninstalling before contacting us. Write to us with your device details and we will see what can be done.

How do I manage ad personalization?

On iOS: Settings > Privacy & Security > Tracking. On Android: Settings > Google > Ads. See our Privacy Policy for details.